Refund Policy

Platform: MumGuardian

Owner: Amzom Ltd (United Kingdom)

At MumGuardian, we are committed to transparency, fairness, and trust. Please read this policy carefully before making a purchase.

Most MumGuardian products and services are digital in nature, including:

• Online courses and learning content
• Digital resources and guides
• Memberships and subscriptions

Once access to digital content is granted, refunds are generally not possible, as digital products cannot be "returned" or revoked after use.

We strongly encourage parents, schools, and partners to:

• Review product descriptions carefully
• Contact our support team with any questions before purchasing

Our team is always happy to provide clarification or assistance to help you make the right decision.

We understand that genuine mistakes can occur. A refund may be considered only in exceptional cases, such as:

• Accidental or duplicate purchase of a membership
• Technical error resulting in unintended payment

To request a review, you must:

• Contact our support team with a clear explanation
• Provide any relevant supporting evidence (e.g. payment confirmation, timestamps)

Each request is reviewed carefully and individually.

• Approved refunds, if granted, will be processed within up to 30 days
• Refunds will be issued using the original payment method where possible
• Approval is not guaranteed and is granted at MumGuardian’s discretion after review

Refunds will not be issued for:

• Change of mind after access is granted
• Partial use of digital content
• Failure to read product descriptions or policies
• Lack of usage after purchase

We believe informed decisions lead to better outcomes. If you have questions or need guidance before buying, please contact us:

📧 [email protected]

We are here to help — before and after purchase.